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Ruby’s Pantry Phone


All Mail 
5833 Pecan Street
North Branch, MN 55056


Home Office Address
5833 Pecan Street
North Branch, MN 55056

8:00 am 4:30 pm

Minnesota Distribution Center
39404 Grand Avenue
North Branch, MN 55056

Wisconsin Distribution Center 
717 10th Street
Waupaca, WI 54981

168 Responses to Contact Us

  1. deb June 18, 2015 at 10:15 am #

    Where do you get the loyalty card?

    • Ruby's Pantry July 1, 2015 at 10:54 am #

      Please contact our office and ask for Kari.

      • 2airedogs July 23, 2018 at 12:54 pm #

        I just tried to call your office and it just rang and rang with no voicemail option. What are Loyalty cards and can I get one to use at the Cloquet mn site?

        • Social Manager July 23, 2018 at 3:11 pm #

          You can pick up your loyalty cards at the Cloquet site. Ask at the registration table and they will have them there for you. After your 13th punch, you receive a free share.

        • Deanna August 14, 2019 at 1:06 pm #

          Do you get a email to make sure that your order went through?

          • Social Manager August 14, 2019 at 1:38 pm #

            Yes in most cases you should receive an email confirmation if you processed your payment with the pre-registration. We recommend checking your junk or spam email as well. We are happy to send a new copy if you do not receive it.

          • Tina J Gaslin December 13, 2019 at 6:13 pm #

            So have place in Arden hills?

          • Social Manager December 16, 2019 at 8:44 pm #

            Yes, the Arden Hills location is held the 2nd Saturday of each month at 10:00 AM at North Heights Lutheran Church.

          • Social Manager January 3, 2020 at 9:59 am #

            The Arden Hills location is held at North Heights Lutheran Church on the 2nd Saturday of each month from 9-10:30 AM. They do offer pre-registration or you can just attend the morning of and get your share at the site location the day of. If you are interested in pre-registering, you can go to our website at

        • Eugene Van Enkevort February 2, 2020 at 10:08 am #

          When is Cumberland Wi. distribution?

          • Social Manager February 2, 2020 at 7:07 pm #

            Cumberland’s Pop-Up Pantry is always the 1st Saturday of each month at 9:00 AM at the Cumberland Elementary School.

    • Marjorie Vorpahl July 9, 2017 at 11:16 am #

      Are loyalty cards still available.

      • Ruby's Pantry July 10, 2017 at 1:26 pm #

        Yes; however, not all Pop-Up Pantries participate in the Loyalty Card program.

    • Judy October 5, 2018 at 7:39 pm #

      Do either the little falls, mn or Burnsville, mn site have pre registration?

      • Social Manager October 8, 2018 at 2:56 pm #

        The Little Falls, MN location does offer pre-registration on our website at The Burnsville location currently does not but we hope to add pre-registration as an option in the future. Thank you.

    • Rose December 18, 2019 at 8:27 pm #

      I am so sad you are ending ruby pantry at savage. what a great bunch of people who ran this. I wont be able to go to another really really helped my family make it though month. so so very sad

      • Social Manager December 29, 2019 at 10:13 am #

        Thank you for your message! Yes, we are hoping to add a location in or near Savage and are looking for a sponsoring church in the area as well. We know how much people depend on this location and receiving the food.

  2. Lara Lowe June 6, 2016 at 4:28 pm #

    How do you sign up and when are you in Cumberland, WI. ?

    • Ruby's Pantry June 7, 2016 at 12:38 pm #

      Click here to complete the Registration Form online then bring it with you to the distribution. The doors open 1 hour prior to the distribution for registration. You may also complete the Registration Form onsite.

  3. Donna June 7, 2016 at 11:05 am #

    I think this site went directly to PayPal and I don’t have paypal right now.

    • Ruby's Pantry June 7, 2016 at 12:34 pm #

      You don’t need a PayPal account to preregister online. Simply use your debit or credit card instead.

    • riceupnorth August 31, 2018 at 9:07 pm #

      I don’t have a paypal account. Can I just pay when I get to the Butternut site?

      • Social Manager September 4, 2018 at 3:09 pm #

        Yes, you can register and pay on-site at the location. To pre-register and select a timeslot, you do not need a paypal account. You can go below the paypal box and just enter a credit or debit card as well.

  4. Connie Zurawski June 7, 2016 at 1:28 pm #

    Am I able to participate in this program?

    • Ruby's Pantry June 7, 2016 at 1:34 pm #

      Yes, all are welcome – There are no requirements.

  5. G June 9, 2016 at 6:23 am #

    I am very grateful for this program and for all the help from the volunteers. A big thank you to everyone.

  6. Elizabeth Moore August 31, 2016 at 7:37 pm #

    How does this pantry work? When does it take place in Green Bay WI? I looked at the calendar it said the next one is Sept 26th but the website says it’s always the second monday each month.

    • Ruby's Pantry August 31, 2016 at 9:02 pm #

      We currently have two Ruby’s Pantry Food Distributions in Green Bay WI as follows:

      –One at Redeemer Lutheran Church. Click here for those distribution details.

      –One at Central Church. Click here for those distribution details.

      Please bring two bins, coolers, boxes or laundry baskets and $20 cash donation per share of food.

  7. ROBERT GILL September 2, 2016 at 5:20 pm #

    How does it work and what are the requirements?

    • Ruby's Pantry September 6, 2016 at 1:35 pm #

      Please visit the Food Distribution page on our website to learn about Ruby’s Pantry Food Distributions. There are no requirements – all are welcome.

      • Jan Bise September 7, 2016 at 10:44 am #

        Can I go to any of the Ruby’s Pantry Food Distributions to get the food or do I have to go to the one in my area? Do I have to sign up at any of the others I go to?

        • Ruby's Pantry September 7, 2016 at 1:08 pm #

          Yes, you may attend as many Ruby’s Pantry Food Distributions as you desire at any location – There are no residency requirements. Yes, you’ll be required to complete a short registration form once per year per distribution site.

  8. Vernette Leslie September 6, 2016 at 6:25 pm #

    I’m confused. Do I have to register and donate online to get a share? Can I still give at the door and pick up my share?

    • Ruby's Pantry September 6, 2016 at 9:45 pm #

      No, preregistration is not required – only an option for those from participating distribution sites. Therefore, yes, you may still donate at the door on the day of the distribution.

  9. randy September 8, 2016 at 8:11 pm #

    We need food – How do we get some…live in Shawano WI – thank you.

    • Ruby's Pantry September 9, 2016 at 11:29 am #

      Please visit the Locations Page on our website and type in Shawano WI increasing the miles to find out which Ruby’s Pantry Food Distributions are nearest to you and the applicable distribution details. Simply show up to any one or all of the distributions and bring two bins, boxes, coolers, or laundry baskets along with $20 cash donation per share. You’ll be asked to complete a short registration form that is required only once per year.

  10. Doreen Spoo October 3, 2016 at 7:04 am #

    Heard there is a Ruby’s Pantry in Jackson MN, but can’t seem to find it. My mom shared potatoes with me and they smelled like fresh soil. It made me smile.
    Thank you for all you do.

  11. mary October 23, 2016 at 4:20 pm #

    When is the distribution at Perham MN for November?

    • Ruby's Pantry October 24, 2016 at 10:23 am #

      Please visit the Perham Location Page or our Calendar.

    • Rose December 18, 2019 at 8:28 pm #

      I am so sad you are ending ruby pantry at savage. what a great bunch of people who ran this. I wont be able to go to another really really helped my family make it though month. so so very sad

      • Social Manager January 3, 2020 at 9:57 am #

        Thank you for the feedback Mary. We are working hard to find another location in that area to support the guests and families in the Savage, MN area.

  12. Terry October 24, 2016 at 5:40 pm #

    How does preregistering a share work?

    • Ruby's Pantry October 24, 2016 at 8:08 pm #

      Click on the Preregister A Share button > Click on Select Options button under the participating Distribution Site of your choice > Select your desired time slot and quantity then proceed through the checkout process. We use the secure PayPal service to process the Credit Cards; however, you do not need to have a PayPal account.

      • Terry October 29, 2016 at 7:05 pm #

        Is your share saved for you at your location? How do you go about collection your share?

        • Ruby's Pantry October 30, 2016 at 9:48 pm #

          Please try to arrive 15 minutes prior to the time slot for which you preregistered and you’ll be directed by the volunteers.

  13. Kim November 5, 2016 at 8:40 am #

    Is there is list somewhere of what food will be distributed?

    • Ruby's Pantry November 11, 2016 at 11:58 am #

      Yes, we post the partial food list for each distribution on our Facebook Page 24-48 hours prior to the scheduled distribution time.

  14. Michel November 12, 2016 at 9:40 pm #

    I had been told to bring boxes. Is this true and if so what should we bring? Thanks!

    • Ruby's Pantry November 13, 2016 at 5:30 pm #

      Yes, please bring 2 boxes, bins, coolers or laundry baskets per share of food along with your $20 cash donation.

  15. Marlene Karlsen December 11, 2016 at 9:09 pm #

    Thank you so much from these two senior citizens who find this amazing!
    With much gratefulness, Have a Happy Christmas and a Very Healthy and Merry New Year!

  16. Carrie Peaine December 15, 2016 at 6:58 pm #

    I want to go. I in Fond du Lac WI. Can I get more info?

    • Ruby's Pantry December 19, 2016 at 11:19 am #

      Please visit the Fond du Lac locations page on our website for detailed information about the distribution site and our Food Distributions page to learn more about our program. Please also visit our Facebook Page, where we post the food list for each distribution 24-48 hours prior to the scheduled distribution time. You may also find our Calendar helpful.

  17. Mary January 22, 2017 at 4:27 am #

    What is a Loyalty Card?


  18. edith June 29, 2017 at 6:31 pm #

    Do all the pantries have the same items, or can you go to more than one and get different things?

    • Ruby's Pantry June 30, 2017 at 6:44 pm #

      Usually a bit different, but sometimes the same. Yes, you may go to different Pop-Up Pantries and potentially get something different.

  19. Mary Oratch July 3, 2017 at 5:44 pm #

    When I try to pre-register for Butternut, WI I get a message saying “out of stock” and I can’t get any further no matter what time slot I try. Why can’t I pre-register for Butternut, WI?

    • Ruby's Pantry July 6, 2017 at 3:23 pm #

      That’s because Online Preregistration is all filled up. The shares designated for Preregistration are only a portion of the total number of shares that will be available.

  20. Kathy August 1, 2017 at 7:43 am #

    Where does Rubys leftover food go- after a distribution?

    • Ruby's Pantry August 2, 2017 at 4:07 pm #

      Various local food shelves or back to our warehouse.

  21. Kathy August 28, 2017 at 12:35 pm #

    Where can I find the online Registration Form. I would like to go to the Danbury WI location this Saturday and would like to complete the online form and bring it with me. If it is my first time do I need to be there by a certain time?

  22. Kathy August 29, 2017 at 10:01 am #

    Do you have to have a Wisconsin address to go to a Wisconsin location?

    • Ruby's Pantry August 29, 2017 at 12:01 pm #

      No, there are no residency requirements – All are welcome.

  23. Gail September 4, 2017 at 11:53 am #

    I usually go to Gillett Wisconsin for our food pick up, but this month I will be out of town on the date for Gillett. Could we go to a different site. I know Green Bay Wisconsin has 2 different site this month. Please let me know..Thank You

    • Ruby's Pantry September 4, 2017 at 12:41 pm #

      Yes, you may attend as many different Pop-Up Pantries as you wish.

  24. Emiy September 11, 2017 at 4:16 pm #

    Will one normal sized hamper be enough to carry the food in?

    • Ruby's Pantry September 11, 2017 at 9:18 pm #

      Should be; however, it might get too heavy to carry, which is why we recommend 2 boxes, bins, coolers or laundry baskets.

  25. nicol romatowski September 17, 2017 at 9:15 am #

    What time does registration open for pre register. Tried at 730am and was already filled for wis rapids.

    • Ruby's Pantry September 17, 2017 at 6:43 pm #

      It’s usually available beginning at 1:00 am. Yes, unfortunately they are already filled up for the October Pantry. We’ll notify the Site Leader.

  26. aprillecy September 22, 2017 at 7:33 am #

    I registered a share and got an email stating I need to bring a Site Distribution Registration Form with me the first time I come. Where do I get one of those? I don’t see one on the website.
    Thanks in advance.

  27. Barb October 3, 2017 at 7:03 am #

    I want to sign up for a shift to volunteer in Moorhead, MN but where do I sign up online. I’m already on the volunteer list but forgot to sign up last month.

    • Ruby's Pantry October 3, 2017 at 11:00 am #

      Please click here to complete the Volunteer Application Online. Thank you and God bless!

      • barb October 10, 2017 at 8:55 am #

        I have already filled out the application and I am on the volunteer list but was told I could sign up for a shift online. Just need to know where to do that. Thanks

        • Ruby's Pantry October 12, 2017 at 10:41 am #

          We are unaware of any link where you can sign up for a shift online.

  28. Terese Taylor October 15, 2017 at 11:59 pm #

    I heard there would be a list of what food will be distributed a few days beforehand but I don’t see anything anywhere on the website! Can u help?

    • Ruby's Pantry October 16, 2017 at 10:59 am #

      We’ll post the partial food list on our Facebook Page 24-48 hours prior to the scheduled distribution time.

  29. Heide Brandt October 25, 2017 at 12:45 pm #

    In reference to the Lebanon WI Pop-Up Pantry, they are advertising that they are doing the online registration starting with their November distribution date but I don’t see them on the preregister list yet. Do you know when that will be up and running?

    • Ruby's Pantry October 25, 2017 at 2:05 pm #

      The Online Preregistration for the Lebanon Pop-Up Pantry will open on 11/15/17, the day after the November Pantry, and remain open until 5pm on 12/11/17, the day prior to the December Pantry, or until filled up. Therefore, the 11/15/17 will be held the same as the 10/10/17 Pantry.

  30. Shannon S November 17, 2017 at 12:15 pm #

    I see the New Richmond Location now only shows pre-registration starting at 5:20 for next month (Dec). Is the 5pm option no longer available?

  31. Irene November 29, 2017 at 3:11 pm #

    Yesterday I submitted an inquiry and still have not heard. I requested 2 quantities but the site would not take me to the site to pay. I tried calling this a.m. but got a busy signal. I just tried again and could only get 1 spot; I need 2. It would not take my password so I had to change it to get through. Today, I had to revert back to my old password to get through. How do I get the second slot…I am elderly and cannot stand in the line that long

    • Social Manager November 30, 2017 at 8:39 am #

      I am sorry for your difficulty on the site. Can you confirm which location you are looking to pre-register for? Sometimes a time slot does fill so if will only allow for the shares remaining during that time slot. Thank you.

  32. Mandy December 14, 2017 at 1:50 pm #

    I just paid online for another person and filled out her personal information and paid with my CC I was wondering how they will know at the time of distribution that she has already paid. Should I send her with the order # I was given at the time I preregistered online? I also printed the registration form to bring with at the time of distribution. Would this all be correct?

    • Social Manager December 18, 2017 at 9:23 am #

      You can note on the preregistration spreadsheet that you are designating one of the shares for the other person. If not, you can give her your confirmation number and name and she can pick up her share. If your times are the same, you will want to arrive together for this first time and then in the future you can add her name in the notes field as designation for one of the shares.

  33. justin johnson December 26, 2017 at 6:27 pm #

    Rubys Pantry,

    Do you have a pantry in Chippewa falls Wisconsin and do you have Saturdays to go there?

    Thanks Justin Johnson

    • Social Manager December 27, 2017 at 9:02 am #

      Thanks for checking. We do have a a Pop-Up Pantry in Chippewa Falls, WI and they are held on the 2nd Tuesday of each month. We do also have Pop-Up Pantry locations in Elk Mound which is the 2nd Saturday of each month as well as Eau Claire which is the 1st Thursday of each month. You can review our locations and calendar by visiting:

  34. Concerned user December 26, 2017 at 11:40 pm #

    I am from superior, wi. there are no locations close to me. I tried to go to your moose lake distribution and they told me since I was not a Minnesota resident that I was unable to participate there. How can you say there are no residency requirements and I got turned away??

    • Social Manager December 27, 2017 at 9:00 am #

      Currently we do not have a location in Superior, WI but there is a Pop-Up Pantry in West Duluth-Fond du Lac, MN or Cloquet, MN. There is not a Moose Lake location. There is no residency requirements and you can attend a Pop-Up Pantry at any of the locations. The best way to find the closest location to you is to visit our location search at:

  35. Becky Andersen January 4, 2018 at 10:33 am #

    Is there any accommodations for the disabled? I am in a wheelchair and don’t know if the places that are distributing are handicap accessible.
    Thank you, Becky

    • Social Manager January 5, 2018 at 4:16 pm #

      Each site varies for accessability but each of the sites often handle special requests/needs. You can check with the site leader at the location you are closest and they will be able to assist you. Often times they will carry/assist you including loading it into your vehicle.

  36. Merle Meyer January 5, 2018 at 4:36 pm #

    I am an amputee and confined to a wheel chair. A friend of mine volunteered to assist me with items as well a picking up commodities for herself. My problem is when I try to register for us, your site will no accept my registrations. Any suggestions?

    • Social Manager January 8, 2018 at 11:49 am #

      Our preregistration does close at 3pm the day prior to the monthly pop-up pantry. You can still attend and pick up a food share donation by arriving during the time of the Pop-Up Pantry. We have shares that are not designated for preregistration as well. They will also assist you at the site if needed.

  37. Crystal February 1, 2018 at 1:25 pm #

    I was given a gift certificate by a priest for Ruby’s but it says it expires on the thirty first of last month. Will i still be able to use it??

    • Social Manager February 1, 2018 at 4:37 pm #

      Yes, you can present the certificate at the Ruby’s Pop-Up Pantry registration table.

  38. Tammie February 12, 2018 at 11:19 am #

    Is there a New pick up in Frazee, MN 56544?

    • Social Manager February 13, 2018 at 10:22 am #

      The closest locations is Detroit Lakes and Perham, MN. These locations are within 10 miles of Frazee. You can find the dates and locations by visiting

  39. Roseann March 13, 2018 at 6:42 pm #

    Will there ever be a Ruby’s pantry in Litchfield,MN or surrounding area? I live in Eden valley and it’s an hour drive each way for me to go to Sauk center? There’s a lot of people in my area that have a long drive also.

    • Social Manager March 14, 2018 at 9:37 am #

      We are always looking to add new locations/sites. If you know of a church that might be interested in hosting/sponsoring a Ruby’s Pantry in your area or a group of churches, please have them contact us. We are always willing to talk to anyone interested in hosting a new location. There are so many great benefits for the local sponsoring church as well.

  40. jen April 9, 2018 at 11:53 am #

    I wasn’t able to make it to the distribution in Greenville, WI last Saturday. It says a certificate will be issued that I can use the next month- do I have to pick it up beforehand or can I just go to the May distribution day?

    • Social Manager April 10, 2018 at 8:51 am #

      Yes, Greenville will have a food certificate for you at the next Pop-Up Pantry or hold it until the next time you are able to attend. You would just need to come that day and won’t pre-register.

  41. Laurie Waite July 7, 2018 at 7:43 pm #

    Has wis. rapids quit doing the pre register?

    • Social Manager July 9, 2018 at 11:20 am #

      The Wisconsin Rapids location still offers pre-registration. That location does fill out pretty quickly and has sold out for the upcoming distribution this month. We recommend pre-registering within a few days of the Pop-Up Pantry in July to pre-register for the next month in August.

  42. rachelpelky715 July 17, 2018 at 11:50 am #

    if u pre-register online for your share and won’t be able to make it what do I do?

    Your comment is awaiting moderation.

    • Social Manager July 20, 2018 at 4:06 pm #

      Yes, you will have 30 days and can attend the next Pop-Up Pantry date and they will have a food certificate at the pre-registration table with your name on it. You can arrive at the time you were scheduled for the missed month.

  43. Mollie July 29, 2018 at 7:09 pm #

    First timer taking my grandma to the pantry. I looked at the calendar and there is nothing near us for the month of July. But when i pulled up the green bay location for redeemer it says the 4th Monday of the month well that is tomorrow. Is the Redeemer location open tomorrow? Since I am bringing my grandma will I be able to get food as well or is it one per car?

    • Social Manager July 30, 2018 at 8:40 am #

      The Green Bay Redeemer was held on the 4th Monday which was actually the 23rd of July. The next location near Green Bay is Green Bay Central (2nd Monday of every month) on Monday, August 13th and then Green Bay Redeemer’s next Pop-Up Pantry will be Monday, August 27th.

  44. Dawn Sanchez August 18, 2018 at 9:40 am #

    I live in Schofield/weston area would i be able to go to your pantry.

    • Social Manager August 20, 2018 at 8:38 am #

      We have a Pop-Up Pantry location in Wausau, WI that is held on the 1st Tuesday of each month. Our next date at that location is September 4th Tuesday. There is a $20 share donation and there is no income or residency requirement. The Wausau location starts at 5:00 pm with registration and doors opening starting at 4:30 pm. There is more information on our website including the address of the location at

  45. Rita S. September 6, 2018 at 11:03 am #

    How do ask to start a pantry in your area. I am from Bagley mn but live on the white earth reservation who do we contact about making rice lake a distribution site. Thank u.

    • Social Manager September 6, 2018 at 3:06 pm #

      Thank you. We are always looking for new sites in various areas. We look for organizations that would have an interest in sponsoring a site (hosting it and providing volunteers at their location). In most cases these are sponsoring churches. I have passed your message on to our site coordinator for her to review any interest in this area. We currently have on in the Clearbrook, MN, Laporte, MN and the Brainerd areas. If you haven’t attended recently – the Clearbrook site is at the school and is a very organized and well run site and is just 11 miles from Bagley, MN. It is held the 1st Wednesday of each month.

  46. Roxana Allen September 6, 2018 at 3:37 pm #

    I have been trying to reach you for two weeks by email without a reply.would appreciate a response.

    • Social Manager September 10, 2018 at 8:39 am #

      Ruby’s Pantry will contact you today. We apologize for any delay.

  47. Theresa A Schuring September 18, 2018 at 6:13 pm #

    Are Ruby’s pantrys only in wi and mn

    • Social Manager September 19, 2018 at 1:26 pm #

      Yes, currently our locations are all in MN and WI but we are looking to expand in the future into Iowa and North Dakota.

  48. denise.tomlinson September 21, 2018 at 8:05 am #

    Can you pre-register with a voucher? I had to leave after paying and they gave me a voucher for next time. I would really like to pre-register this time so the wait isn’t so long.

    • Social Manager September 21, 2018 at 9:38 am #

      With the food voucher/certificate you will need to just bring that to the site location on the day of the Pop-Up Pantry. Unfortunately you can not pre-register online using the certificate. Thank you.

  49. Gail Klein November 7, 2018 at 3:46 pm #

    I thought a month or so ago a New Pop Up Pantry in Aitkin and I thought the first date was suppose to be this Saturday 10NOV2018? I can no longer find any reference to this. What has happened? Will there be a pantry in Aitkin?

    • Social Manager November 8, 2018 at 8:29 am #

      The new Aitkin location will have its first Pop-Up Pantry on December 1st. They had some delays in getting enough volunteers so it was moved out 1 month. More information will be posted today. Thank you.

  50. Katie November 12, 2018 at 9:10 am #

    Hello I will like to pre-register for this month and it is not letting me, do I need to wait until the up coming event is here for Rhinelander thanks

    • Social Manager November 12, 2018 at 10:07 am #

      The Rhinelander location did sell out of its pre-registration shares for the month of November. You can still attend the site and handle your registration the day of the Pop-Up Pantry as the pre-registration shares are only a portion of the overall total available shares. The holiday months tend to fill up more quickly due to a great need for individuals so we recommend pre-registering early.

  51. Loyal customer December 5, 2018 at 9:31 am #

    I want to tell you how much I appreciate your program, the food, and the idea behind it all. I am also very grateful to the the volunteers at the Danbury location. They have been so helpful to our family. It has been such a blessing to our family. I am very sad to hear the program there is ending. You have blessed many families in that small town and the community has really grown in a positive way because of it. I honestly don’t know what some of those families are going to do without this wonderful opportunity. I am hoping you are able to rethink your decision about ending the Danbury location. It is so appreciated.

    • Social Manager December 5, 2018 at 2:01 pm #

      Thank you for your comments on the Danbury location.

  52. Jaci Micke December 27, 2018 at 2:03 pm #

    How do I preregister for the Greenville location? It does not give me any options

    • Social Manager December 28, 2018 at 9:52 am #

      The pre-registration for Greenville is sold out for the upcoming Pop-Up Pantry. There are still shares available the day of the Pop-Up Pantry at the location and you can handle your donation at the site location. The Pop-Up Pantry locations tend to fill up quickly during the holiday and winter months. Thank you.

  53. Susan Woodley January 4, 2019 at 7:46 am #

    How do I redeem or use my filled loyalty card when I pre register at the Moorhead, MN location? I don’t see anywhere on the pre registration form where I can pay for one share and receive my second free or loyalty share also.

    Thank you

    • Social Manager January 7, 2019 at 4:18 pm #

      When you pre-register, just add in the NOTES section on the address page that you will be also getting your free share from your filled loyalty card. Otherwise you can let them know at the pre-registration table when you check in.

  54. Social Manager January 8, 2019 at 1:21 pm #

    You can also see the partials listed on our website at Look for the grey box on the right hand side with the pre-registration locations and scroll down. You will see the live feed below that with the partial food lists.

  55. Bob Quarn February 27, 2019 at 2:44 pm #

    i have heard that if you help with the distributions you are given a share is that the case

    • Social Manager February 28, 2019 at 8:54 am #

      Our volunteers also donate for a share. Currently our sites do not offer a free share to those that volunteer.

  56. Heidi March 9, 2019 at 7:57 am #

    I do not have a printer that works. Is it possible for me to email you my 2019 Pre-Registration Form??
    Thank you!

    • Social Manager March 11, 2019 at 11:35 am #

      You can definitely email us the Guest Registration Form to or you can print and bring it with you to the site location when you attend and they can collect from you. Thank you.

  57. jacci March 21, 2019 at 6:31 pm #

    I pre paid for one site but was unable to go
    can I use the credit from that site to use at another site or can it only be used at the site I pre registered for
    thank you

    • Social Manager March 25, 2019 at 1:47 pm #

      Unfortunately the pre-registration is not transferable to another location. If you were unable to attend, a food certificate will be at that site in your name for the following month’s Pop-Up Pantry. You can ask at the registration table and they will have your food certificate available.

  58. Leslie Boe April 14, 2019 at 10:34 am #

    I have medical issues. Are they taken down when I register so you can consider them each month?

    • Social Manager April 16, 2019 at 8:51 am #

      There are volunteers at the site location that can assist you and help you get through the distribution line. Some site locations offer pre-registration so you can select a preferred timeslot while other locations you would need to register and handle your share donation at the site location.

  59. Sharon Stradel May 17, 2019 at 1:08 pm #

    How far ahead of the pantry date is preregistration open ?

    • Social Manager May 17, 2019 at 5:05 pm #

      Pre-registration is available the day following the current months Pop-Up Pantry for the next months Pop-Up Pantry. It is available until all the pre-registration shares are sold out.

  60. CHARLES DALE June 10, 2019 at 3:20 pm #

    why cant I pre register for West Bend, WI for June 13th.

    • Social Manager June 11, 2019 at 3:19 pm #

      The pre-registration for West Bend has sold out for the upcoming Pop-Up Pantry. This location does sell out of pre-registrations at least a week prior to the distribution. You can still register and handle your share donation at the site location as the pre-registration shares are just a portion of the total available shares.

  61. BARB JOHNSON June 13, 2019 at 10:07 am #

    Do you have to preregister or fill out any forms to qualify, also what is the process to receive a share?

    • Social Manager June 20, 2019 at 9:12 am #

      You do not need to pre-register. You can attend any site location that works for you and can attend multiple site locations in a month if there are others close to you. Pre-registration is an option online so you can pick your timeslot for your distribution pickup versus arriving early and handling your share donation at the site and waiting in line. They will have the guest registration form at the the site location and this just needs to be completed 1x each year. No ID is needed. The form takes less than a minute to complete. Thank you.

  62. BARB JOHNSON June 13, 2019 at 11:04 am #

    Wondering about the shares, I know its $20 per share but are kids considered a share too? My daughter & her husband have 5 kids so would it be $140 for her?

    • Social Manager June 20, 2019 at 9:11 am #

      A share is an abundance of groceries and is 2 totes or baskets filled with food. You would just need to get 1 share for your family for a $20 share donation. Some individuals do get multiple shares but most get a single share. Thank you.

  63. Gregory Moore July 1, 2019 at 5:26 pm #

    How many shares can you purchase at one Time ?

    • Social Manager July 2, 2019 at 8:56 am #

      At almost all of the locations you can get multiple shares at the distribution. At our sites that offer pre-registration you can get as many shares as you would like and handle the payment ahead of time and select your preferred distribution timeslot. For the locations you are able to get multiple shares as long as there are still shares available. There are just a few sites that limit it to 1 share until they know they have enough for everyone (Bemidji) but most you can get multiple shares when you check in at registration.

  64. CHRISTINE JONET August 12, 2019 at 10:51 am #

    when is the credit/debit card charged? is it upon pick up or immediately upon placing order?

    • Social Manager August 14, 2019 at 1:38 pm #

      The pre-registration transaction processes immediately when you pre-register for a site location. If you are unable to attend, the site issues a food certificate for the following month. Thank you.

  65. Deanna Eder November 5, 2019 at 4:40 pm #

    How do I find a partial list of foods on this site?

    • Social Manager November 5, 2019 at 4:59 pm #

      The partial food lists are located on our website (home page bottom) as well as the Ruby’s Pantry facebook page.

  66. Karen Dockerty December 7, 2019 at 6:55 am #

    Will Adams WI ever have pre-register? The last time I went to the Pop_Up in Adams there were 90 people in line and it took over 2 hours to pick up my food.

    • Social Manager January 3, 2020 at 9:57 am #

      Pre-registration will be offered for all of our Pop-Up Pantry locations starting March 1st including the Adams, WI location. We did have a delay in starting this until March 1st to allow our sites more time to prepare for the changes.

    • Social Manager January 3, 2020 at 10:00 am #

      Yes! All of our Pop-Up Pantry locations will offer pre-registration starting on March 1st. All sites will offer the opportunity to pre-register for shares so that guests can select their preferred timeslot for distribution with little to no waiting. Thank you.

  67. Brittney December 9, 2019 at 9:59 am #

    Will there be any chance in the future that you will be expanding to Iowa?

    • Social Manager December 16, 2019 at 8:46 pm #

      Yes, we are always looking for new locations and we have looked at options in Iowa.

    • Social Manager January 3, 2020 at 9:59 am #

      Yes! Our hope is to expand into the Iowa area in the near future and support families in those communities. Although we do not have a timeline for this it is in our plans to offer locations.

  68. Marvin Lehmann December 26, 2019 at 10:00 pm #

    what proof do I need to bring to prove that I already paid for a Jan 14 pick up in Baxter/Brainerd area? I dont have a printer,

    • Social Manager January 3, 2020 at 9:55 am #

      If you have pre-registered, all you need to do is provide your first/last name at check in. You do not need to print the confirmation. Thank you.

  69. Stacy Thelen February 10, 2020 at 4:22 pm #

    I’m trying to pre-register for the Isanti location this weekend. It is not coming up as an option;has it been cancelled?

    • Social Manager February 12, 2020 at 10:25 am #

      The Isanti location will start pre-registration on March 1st for the March distribution with the launch of the Ruby’s Pantry new website. All locations will now offer pre-registration!

  70. Don Doty February 10, 2020 at 7:48 pm #

    Can we pre register for Isanti?

    • Social Manager February 12, 2020 at 10:25 am #

      The Isanti location will start pre-registration on March 1st for the March distribution with the launch of the Ruby’s Pantry new website. All locations will now offer pre-registration!

  71. Sara Heesaker February 18, 2020 at 5:31 pm #

    My husband and I filled out the volunteer application for Redeemer Lutheran in Green Bay, WI on 1/31/2020.
    We have not heard anything and wanted to volunteer for the pantry next Monday on Feb 24th.
    Can you help us?
    Thank you
    Sara and John Heesaker

    • Social Manager February 25, 2020 at 7:20 pm #

      Sara – did you hear back from Green Bay Redeemer? If not, we will reach out and contact them right away. The sites have been transitioning to a new website starting March 1st so it may be that they are a bit delayed.

  72. Bruce February 21, 2020 at 9:35 pm #

    I understood that ALL sites would go to pre-registration starting in March. However, I don’t see several sites on the list, specifically, Adams, Wisconsin is not on the pre-register list.

    Is the March 1st target for all sites still on schedule and if so, when can we expect to see that reflected on the web site?

    • Social Manager February 25, 2020 at 7:19 pm #

      All sites will offer pre-registration starting on March 1st with the launch of our new website. Visit on Sunday, March 1st and you can pre-register for the upcoming March Adams location.

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