Privacy Policy
Updated March 1, 2020
Ruby’s Pantry strongly believes in protecting the integrity and privacy of personal information gathered from our supporters and others through all our communication channels, as well as from visitors to our ebsite. The protection of your privacy is of great importance to us.
We have created this privacy policy to communicate our practices regarding the collection and dissemination of personal information that is provided to us and that can be linked to a specific individual, such as a name, postal address, telephone number(s), email address, among other information (hereinafter “Personal Information”), as well as certain non-personally identifiable information collected when you visit many of our web pages such as the type of browser you are using (e.g. Internet Explorer or Firefox), the type of operating system you are using (e.g., Windows 10 or Mac OS), the domain name of your internet service provider (e.g., AT&T or Verizon), aggregate data about the number of visits to our website and/or aggregate data about the pages visited (“Aggregate Data”).
This policy also applies when you use social media that overlaps Ruby’s Pantry’s social media and/or website, as well as to personal information we collect offline. This policy does not apply to information or data Ruby’s Pantry purchases from other sources. Ruby’s Pantry uses its best efforts to not share information it collects from those persons it provides services to (commonly referred to as “clients”).
This policy will be updated periodically, so please be sure to reread it from time to time. The most recent date the privacy policy was updated is provided at the top of the page. By submitting your personal information to us, you are agreeing that Ruby’s Pantry may use the information in accordance with this privacy policy.
Ruby’s Pantry’s Collection and Use of Personal Information:
Ruby’s Pantry collects Personal Information supplied to us voluntarily by individuals, supporters, volunteers, and visitors to this Website. We may use such voluntarily provided information to improve our understanding of your interests, to improve our services, or to contact you for future support. In order to utilize certain features of our site or receive information from Ruby’s Pantry or make a donation, you may choose to provide Personal Information. If you do submit information to us, we will use that information for the purposes for which it was submitted. We may also use your information in other ways, such as to contact you about other Ruby’s Pantry activities and/or fundraising campaigns, to conduct matching on Facebook or other social media, or as otherwise disclosed to you at the point of collection. We may also use your name, postal address and telephone number(s) to contact you offline.
If you do not wish us to contact you offline, receive mailings or share your information with other non-profit organizations, you may opt-out by contacting us in accordance with the “Opt Out” section of this policy.
Ruby’s Pantry uses third-party vendors to provide services on this Website and in offline business operations. The information that you submit on this site may be provided to those vendors on a confidential basis so that those vendors can provide services (such as maintaining our database, sending email messages, facilitating fundraising activities, or processing credit card transactions) on our behalf.
Other than as described in this privacy policy, or as may be necessary to protect the rights, property, and safety of our organization or others, or as may be necessary to comply with applicable law, Ruby’s Pantry will not give or sell the Personal Information you provide online.
Ruby’s Pantry uses the non-personally identifiable Aggregate Data information to improve the design and content of the Site and to enable Ruby’s Pantry to personalize your internet experience. Ruby’s Pantry may use the Aggregate Data to analyze site usage as well as create services and/or products to fit your needs. Also, Ruby’s Pantry shares this Aggregate Data with Ruby’s Pantry’s related entities, advertisers, partners, and/or other third-party vendors. Ruby’s Pantry shall own such Aggregate Data and maintain copies of such as part of its records.
Use of Email Address:
When you donate to Ruby’s Pantry or sign up on our Website, share your story or complete some other data form, you will be asked to supply your email address. Ruby’s Pantry does not sell or rent your email address to any third party. Email addresses gathered from donors, volunteers or clients of Ruby’s Pantry are only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, and to contracted service providers and vendors for purposes of providing services relating to our communications with you.
Ruby’s Pantry and its network of member food banks will only use your email address to send information about Ruby’s Pantry (such as news and events, special programs, and fundraising). From time to time, we may send out email messages that might include information about like-missioned organizations and companies, but we do not provide them with access to any Personal Information that you have provided.
Ruby’s Pantry complies with those provisions of the CAN-SPAM Act applicable to charitable organizations. All email messages contain a link to unsubscribe from Ruby’s Pantry email. You may subscribe or unsubscribe to Ruby’s Pantry at any time by contacting Ruby’s Pantry or sending a notice by United States mail to the address at the end of this policy. Ruby’s Pantry holds the Better Business Bureau’s Accredited Charity Seal and follows the Direct Marketing Association’s Guidelines for Ethical Business Practice. Please see our Donor Privacy Policy for how we use other Personal Information collected from donors to Ruby’s Pantry.
User Submissions:
Ruby’s Pantry welcomes your comments and participation on its site. However, you acknowledge that if you send us creative suggestions, stories, photos, videos, ideas, notes, drawings, concepts, or other information, the information shall be deemed, and shall remain, the property of Ruby’s Pantry.
As a user of this site, you are responsible for your own communications and are responsible for the consequences of their posting. Therefore, do not impersonate another person and do not transmit material to us that is copyrighted, unless you are the copyright owner or have the permission of the copyright owner to post it; do not send material that reveals trade secrets, unless you own them or have the permission of the owner; do not send material that infringes on any intellectual property rights of others or on the privacy or publicity rights of others; do not send material that is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to another user or any other person or entity; and do not send sexually explicit images, advertising or solicitations of business, or chain letters.
You warrant that any information and/or material you post or provide to Ruby’s Pantry through any medium is truthful, accurate, not misleading, not confidential property of others, and not in violation of any third party’s rights. Furthermore, you agree that all submissions will become the property of Ruby’s Pantry and that Ruby’s Pantry has the right to publish or republish the submission for any type of use including for promotional and advertising purposes without compensation to you of any kind. Should your submission include third party materials, you grant, represent and warrant that you, as well as the owner of such content, have expressly granted Ruby’s Pantry a royalty-free, perpetual, irrevocable, world-wide exclusive license to use the submission in any manner, media or form now known or hereafter developed. Ruby’s Pantry shall have the right to sublicense its rights.
Calls and texts:
If you give us your telephone number, we may call or text you regarding Ruby’s Pantry programs or to seek donations. We will contact you through these methods only in accordance with applicable legal requirements, and you always have the ability to opt out of further calls or texts.
Cookie Policy; Pixel tags, and other tracking technologies:
We use cookies, small files that are sent to your web browser and stored on your computer’s hard drive, to improve our site’s operation. The cookie is used to speed up your access to the site and the information you wish to see, as well as for website analytics, marketing efforts and for functionality. We may also use other tools to collect data when you visit our website, including pixel tags and other tracking technologies.
The Ruby’s Pantry website may use cookies and tools like pixel tags and similar tracking technologies, to collect Aggregate Data. Aggregate Data does not identify any individual person. We may use or disclose Aggregate Data for any purpose. The majority of browsers accept cookies, but your browser should also give you options for preventing, accepting, or receiving notice of new cookies. Please be advised that if you block cookies, some site functionality may be lost.
Types of Cookies We Use: We may use the following types of cookies on our site:
1. Session cookies – these are temporary cookies that remain in the cookie file of your browser until you close the browser. This cookie is automatically placed onto your browser by the server software.
2. Analytical cookies – Our website uses third-party cookies, such as Google Analytics and ClickTale cookies (third-party cookies) to record the time of your first visit to website, the time of your most recent visit to the website and the time of your current visit;
◦ a cookie to record your device type;
◦ a cookie to record your geolocation;
◦ a cookie to record which page(s) you visit on the website;
◦ a cookie to record how long you stayed on the website;
◦ a cookie to record how you located our website (i.e. Google search, keyword, link from other page etc.); and
◦ cookies to provide additional analytical data regarding your use of our site.
3. Third-Party Cookies - We use third-party advertising companies to create and distribute advertising on our behalf. These companies may also employ cookies and action tags (also known as single-pixel gifs or web beacons) to measure advertising effectiveness. Any information these third parties collect via cookies and action tags is anonymous.
Ruby’s Pantry also partners with digital platforms that utilize cookies for website retargeting. The purpose of website retargeting is to find visitors of these partners advertising clients’ properties (websites, apps, and newsletters) and send them digital advertising based on their visit or interaction with the client’s owned properties or advertising. The digital platforms use cookies to identify users and then personalize ads based on their browsing experience.
We only share the information obtained through the use of Google Analytics with Google. For more information on Google's use of your information, please see Types of Cookies Used by Google. The cookies we use for these purposes do not track your internet usage after leaving our website and do not store your personal information. They will not be used in connection with any other information to identify you in any way. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. However, outside of the Google Analytics platform, Ruby’s Pantry may use unique IDs to link Personal Information to Google Analytics data. You can opt-out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.
We do not collect any Personal Information through the ClickTale service, nor do we transfer any such information to ClickTale. We only use the ClickTale service to record, on a completely anonymous basis, information such as mouse clicks, mouse movements, scrolling activity as well as non-Personal Information text you type in this website. ClickTale does not create a user profile for the purpose of tracking a user across unrelated web sites and will only use such information pursuant to its Privacy Policy. You can additionally opt-out of ClickTale without affecting your use of our site by disabling the ClickTale service here.
More broadly, we may work with data providers to target advertising to you personally, through online and offline methods including email, display media and direct mail. This advertising may be directed to you because you visited or logged in to our website. When we generate this advertising, data we collect from you through online cookies and other technologies may be combined with other de-identified data (such as a hashed, non-readable email or postal address) in order to tailor ads to you based on your preferences and other information about you. To learn more about targeted advertising, these providers, or how you may opt-out, please visit the Digital Advertising Alliance consumer choice page at http://www.aboutads.info/choices.
Technologies other than cookies may be used by third parties in a similar way, to recognize the email recipients’ computer or device and to keep track of which user identities match to which devices or browsers, and those technologies may not respond to browser settings that block conventional cookies. You may opt of many of these types of technologies by visiting the Network Advertising Opt-Out page. You can also opt-out of display remarketing ads directly by clicking on the blue triangle called ‘AdChoices’ in the right-hand corner of the ad and follow the instructions. Please note if you delete your cookies or switch devices this exclusion won’t carry over. We are not responsible for third parties’ use of cookies.
Disabling cookies If you wish, you can usually adjust your browser so that your computer does not accept cookies:
1. Go to the heading “Manage Cookies” and click onto the option you prefer, either stopping cookies being installed or notifying you of them;
2. From the list provided, click onto the program which your computer uses; if this is not shown on the list, click on the “help” heading on the bar at the top of this page, search for information on “cookies” − an explanation of how to delete cookies will appear, then follow the instructions.
Alternatively, you can adjust your browser to tell you when a website tries to put a cookie on your computer.
How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of internet browser program your computer uses. You can follow the appropriate instructions for your specific browser type at https://www.aboutcookies.org. (Again, we are not responsible for external websites).
Cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third-party websites or external data suppliers. If you do choose to disable cookies, you may find that certain sections of our site do not work properly.
Social Networks
If you use social media logins (like Google and Facebook) to log into our website, we may access your public social media profile information. You can always limit this sharing using your social media service settings.
Protecting your information; Security
We understand that no matter how we collect your information, we have a responsibility to protect it. We take that responsibility seriously. We build security into our website features and donation processing from the ground up to help protect data from unauthorized access, disclosure, alteration, and destruction.
We’re always looking for threats and take reasonable steps to respond to those threats, protecting the information users share with us. Of course, no method of Internet transmission or data storage can provide guaranteed protection to your information. If anything should ever happen to your information, we’ll let you know as soon as we can and try our best to make it right.
Ruby’s Pantry is based in the United States and the information we collect is governed primarily by U.S. law. Where we are subject to the privacy laws of other countries, we comply with those requirements. If you access or use our services or provide information to us, your information will be processed and stored in the United States, where you may not have the same rights and protections as you do under your local law.
This website has security measures in place to protect the loss, misuse, and alteration of the information under our control. The security measures used on this site include, but are not limited to, industry-standard Secure Socket Layer (SSL) technology, firewalls, and internal policies to maintain the security of stored data. While we follow generally accepted industry standards to protect the personal information submitted to us, no method of transmission over the Internet, or method of electronic storage, is 100 percent secure.
Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Warranties
RUBY’S PANTRY MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND CONCERNING THE ACCURACY, SUITABILITY, OR SAFETY OF THE INFORMATION CONTAINED ON THIS WEBSITE OR ANY LINKED SITE FOR ANY PURPOSE. ALL SUCH INFORMATION IS PROVIDED “AS IS” AND WITH SPECIFIC DISCLAIMER OF ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. RUBY’S PANTRY MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND THAT THE SERVICES PROVIDED BY THIS WEBSITE OR ANY LINKED SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT THE SITE OR THE SERVER THAT HOSTS THE SITE ARE FREE FROM VIRUSES OR OTHER FORMS OF HARMFUL COMPUTER CODE. IN NO EVENT SHALL RUBY’S PANTRY, ITS EMPLOYEES, AGENTS OR ANY OTHER PERSON WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION OR DELIVERY OF THIS WEBSITE, BE LIABLE FOR ANY DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS SITE OR ANY LINKED SITE.
EXCEPT AS OTHERWISE EXPRESSLY PROVIDED, RUBY’S PANTRY EXPRESSLY DISCLAIMS ANY RESPONSIBILITY FOR THE ACCURACY, CONTENT, AVAILABILITY OF INFORMATION, PRODUCTS, SERVICES OR MERCHANDISE FOUND ON THIRD-PARTY SITES THAT LINK TO OR FROM THE RUBY’S PANTRY SITE. RUBY’S PANTRY DISCLAIMS ANY RESPONSIBILITY FOR PRODUCT OR SERVICE ORDERING FUNCTIONS, ORDER FULFILLMENT OR COMPLIANCE OF PRODUCTS OR SERVICES WITH ANY MANUFACTURER’S WARRANTIES OR SPECIFICATIONS. RUBY’S PANTRY CANNOT BE HELD RESPONSIBLE FOR THE MATERIAL CONTAINED ON THIRD PARTY SITES AND/OR RELATED SERVICES NOR DOES RUBY’S PANTRY MAKE ANY REPRESENTATIONS OR WARRANTIES AS TO THE SECURITY OF ANY INFORMATION YOU MIGHT BE REQUESTED TO GIVE TO THIRD PARTY SITES.
External Links
Links to other Websites do not imply an endorsement of the materials disseminated at those Websites, nor does the existence of a link to another site imply that the organization or person publishing at that site endorses any of the materials at this site. Links to other Websites are provided by Ruby’s Pantry as a convenience to its users. Ruby’s Pantry is not responsible for the materials contained at any Website linked to this site. If you visit the Websites of any of our partners, please consult their privacy policy. Our privacy policies and terms of use apply only to your use of the Ruby’s Pantry site and direct interactions with Ruby’s Pantry. We do not disclose personally identifiable information to those operating linked sites and we are not responsible for their privacy practices.
A Special Note About Children:
Ruby’s Pantry does not knowingly gather any personally identifiable information from children under the age of 13. You must be 13 years of age or older to access the site.
Binding Effect/Modification of Policy and Terms
By accessing the Ruby’s Pantry Website, you agree that the terms, combined with your act of using the Website and/or services offered on or through the Website have the same legal force and effect as a written contract with your written signature and satisfy any laws that require a writing or signature, including any applicable stature of frauds. You further agree that you shall not challenge the validity, enforceability or admissibility of the terms on the grounds that it was electronically transmitted or authorized. In addition, you acknowledge that you have had the opportunity to print the terms.
Ruby’s Pantry may change this Privacy Policy and Terms of use at any time by posting the changed or amended Privacy Policy and Terms of Use on the Website. Your continued viewing of or use of this Website following the posting of any changes to this Privacy Policy and Terms of Use will signify your assent to any such changes or amendments.
Opt-out/Deletion/Contact Ruby’s Pantry:
If you wish to have your data deleted, opt-out of receiving future communications, opt-out of having your information shared by Ruby’s Pantry, or exercise any other privacy right you may have by law, please contact Ruby’s Pantry at the below address or phone number or submit your request to office@rubysheart.org
Postal Mail: Ruby’s Pantry 5833 Pecan Street North Branch, MN 55056
Telephone: 651.674.0009
All deletion and opt-out requests will be honored, but please be patient with us as it may take six (6) to eight (8) weeks for opt-out changes to be fully implemented. Should you have any questions about this Privacy Policy and Terms of Use, the practices of this Website, or your dealings with this Website, contact Ruby’s Pantry at: office@rubysheart.org